Refund Policy
Last updated: July 20, 2026
1. Digital Products
Everything we sell is a digital file, delivered immediately after purchase. Because a download cannot be returned once it has been received, we do not offer change-of-mind refunds on digital products.
We do refund when something has genuinely gone wrong. Section 2 sets out exactly when.
2. When We Will Refund You
Contact us within 14 days of purchase and we will refund you in full if any of the following applies:
- The file will not download, will not open, or arrives damaged, and we cannot fix it for you.
- You were charged more than once for the same product.
- You received a different product from the one you paid for.
- The product is materially different from how it is described on this site — for example, a stated language, page count or feature is missing.
- The purchase was not made by you or anyone authorised to use your payment method.
In most of these cases we can simply put the problem right — usually by sending you a working copy the same day. Please give us that chance first.
3. When We Will Not Refund You
Outside the situations above, purchases are final. In particular, we do not refund simply because you changed your mind, bought the wrong item by choice, no longer want the product, or did not read the description before buying. Sample pages are published free so you can see the work before you pay.
4. How to Request a Refund
Email edenverse88@gmail.com from the address you used at checkout, tell us what went wrong, and include your order or receipt number. We aim to reply within 2 business days.
Where an approved refund is issued, it is returned to your original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days to appear on your statement.
5. Free Downloads
Sample chapters and free guides are provided at no charge, so there is nothing to refund. If a free file will not download, contact us and we will send it to you directly.
6. Consumers in the EU, EEA and United Kingdom
Consumers in the EU, EEA and UK normally have a statutory 14-day right of withdrawal for online purchases. For digital content delivered immediately, that right ends once the download begins, and you are asked to acknowledge this at checkout before paying.
Nothing in this policy limits any statutory right you have that cannot be waived, including your right to a remedy where a product is faulty or not as described.
7. Chargebacks
If something has gone wrong, please contact us first. We will almost always resolve it faster than a chargeback, which can take your bank several weeks. Raising a chargeback without contacting us may result in access to the product being withdrawn.
8. Who Processes Your Payment
Payments for our digital products are processed by our online reseller, who acts as Merchant of Record and handles billing, invoicing, and applicable sales tax and VAT. Your receipt and card statement will show the reseller rather than Edenverse. Where our reseller operates its own buyer protection or refund terms, those terms also apply to your purchase.
9. Changes to This Policy
We may update this policy from time to time. The version in effect on the date of your purchase is the one that applies to your order. The date at the top of this page shows the most recent revision.